22:09 11 Jul 19
DO NOT HIRE PENFOLDS, EVER. We are having the roof of our building redone and the team of roofers have been dropping literal bricks and drilling from 730am for over a month now. Recently, they completely destroyed a portion of our building's internet cables and SHAW and Telus are more than likely going to press charges for destruction of property. Their workers have treated me with utterly gross displays of disrespect as well. STAY AWAY!
21:43 11 Jul 19
Huge thumbs down to these guys. Can’t comment on the quality of their work but they damaged cable and internet lines to multiple units in my building. That leaves us without a connection indefinitely until they can work on a fix with Shaw which will involve dismantling a lot of the work that they have done. Absolutely stunned that a professional roofing company with such great reviews can be so careless as to cut utility lines and cover them up. I have been without internet and cable for 4 days and I am fed up!
10:29 21 May 19
. excellent's: + Technical Advisor's great attention to details uncovered potential & hidden problems, and responded during on & off office hours. + Roofers crews worked from 8~8, job done in 3~4 days with expert craftsmanship & workmanship. + Supervisor's on site professional pre- & post- inspections & advices uncovered previous improper installation problems by other contractors. . extra's: + much effort to avoid unnecessary costs on parts & labours. + more touch up & paint for great looking. . every penny well worth it. . i cannot find anything for complaint. . 5/5 on Google, 10/10 on homestars for all the works well done. please keep on the great work. congratulations.
01:33 17 May 19
We did our roof last year with Penfolds after our neighbours suggested the company. I start with the fact that our previous roof guaranteed 25 years was leaking big time after 15 and we needed to also replace some of the plywood. Penfolds manager did an estimate and was really pretty much correct. The job was completed efficiently and a year later no problems and it rained a lot. Our manager was Andrew Cameron. I wanted to thank Andrew Cameron specifically for always being there when I had questions. Maybe I had too many, I don't know, but I felt he was very responsive and always very informative. Thank you!
22:04 16 Apr 19
Penfolds Roofing helped us with our home roof replacement after another roofing companies crew accidently came to our house last summer and started to remove our cedar shake roof by mistake - the final resolution was to authorize Penfolds Roofing to come in a replace our entire roof. The Penfolds crew was very efficient, cleaned up each day and even worked a Saturday to keep to the schedule. We chose Penfolds Roofing as they are and have always been the "Go To" standard for roofing contractors - and we would recommend them for both the residential and commercial operations.
18:28 08 Feb 19
Jason, Michael, Randy and Jessie were all wonderful to work with. I would recommend Penfolds to my friends and neighbours.
06:35 30 Jan 19
We had our roof re-shingled back in November 2018. Right in the middle of a massive storm front that week. I was getting a little nervous as to when work was about to begin. The field supervisor had told me they would start that week and they picked precisely the one day it didn't rain. They literally started, finished and cleaned up all in one day under complete dry conditions. I was extremely impressed with their professionalism and expertise starting from the technical advisor, field supervisor to the crew themselves. They are a little more on the pricier side, but hey, you get what you pay for. If I were to do it all over again, I wouldn't hesitate. Highly recommended.
Davin_breen@hotmail.com Davin Breen
02:25 30 Jan 19
Penfolds surpassed our expectations for a great service and product experience. When our shingle roof started leaking we looked into a few options and decided on going with a metal roof. While we were away on vacation the installers came by and completed the roof, it was like returning to a new home. Our neighbours informed us of the progress and told us they were impressed at how quickly and efficiently it was done. We have had the roof for a few months now and have not needed any service calls despite all the constant rain. We are happy with the new look of our home and our neighbours have all given compliments in passing.
14:23 26 Jun 18
“Every person we dealt with at Penfolds was professional, courteous, friendly and helpful. We are so glad we chose Penfolds for our new roof. From our first meeting with Sean Crowther our technical advisor we knew Penfolds was the company we wanted to go with. Everything was explained to us regarding the different types of shakes we could choose, Sean even had the shakes with him so we could see the differences. We felt very comfortable dealing with everyone at Penfolds and the actual crew who installed our roof was incredible and did an amazing job. You could certainly tell Rey and his crew take great pride in the product they produce. Our roof is a work of art and we love it. A new cedar roof is a big investment and it was so nice to have such capable people to deal with. We did not have any problems whatsoever during the project. The roof was started promptly on the day we were told it would be and was even finished a day early after a few very long days. Our yard was cleaned up and there was no debris left laying around. It was spotless. I would highly recommend Penfolds to anyone that is in need of a new roof because in my opinion our roof looks far superior to the other cedar roofs being installed in our area.
18:57 26 Mar 18
Stefan H and crew are a brilliant example of excellent business practices that`s a win-win for customer and contractor. They are amazingly professional, accomodating, polite, worked extremely patiently with all our residents the last 3 months, THANK YOU! 5/5 Head office crew could be better with returning messages, answering emails, being organized with personnel and quotes. 3/5 Definitely recommend Penfolds if you have a serious roofing job. (And I`m not easily impressed.)
21:41 26 Nov 17
We are a townhouse Strata complex which required several quotes for the new roof. Years of experience and good reviews had the Council choose Penfolds. It was a large project of 6 separate buildings, with many owners, but Penfolds did a great job. Thanks to Jonathan for managing the project and dealing quickly and effectively with any issues that arose. Months later during a heavy storm, a small leak appeared, but Penfolds was there in under 2 hours to deal with the leak around a vent. Excellent customer service!!
14:24 09 Nov 17
Penfolds Roofing was recommended by my realtor. I hesitated at first after receiving their quote and the others'. There was doubt during the long waiting time. However, all these passed quickly because their quality work and professionalism dismissed all my worries. Every time I pass by the other roofing projects, I keep on comparing and I know I made a right choice. Thank you, Penfolds.
00:30 08 Nov 17
The folks from Penfolds including Chris McCready and Adrian (the foreman) were incredibly polite, professional and eager to please - they finished ahead of schedule, on budget and even blew all of the leaves off of my patio. I would heartily recommend Penfolds to anyone that needs to replace their roof.
04:42 23 Oct 17
After torrential October rains, a bad leak started draining directly into my son's bedroom from somewhere on the rooftop deck. Desperate to have someone come out to take a look asap, Chris squeezed in a visit to our house the same day I called in. It took him all of 10 minutes to figure out where the water was coming in--through a hole near where the shingles cut into the deck railing. He suggested we fill the hole with foam spray (which I rushed out to buy at Home Depot) and low and behold no more leak! We are so thankful not only that Penfold's having a receptionist there to answer calls right away (no leaving messages and waiting for call-backs) and even more for Chris' same-day help. He was professional, courteous and really knew stuff. We are so happy and relieved to know the water is no longer coming in. Thank you Chris!
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