Based on 113 reviews
18:55 18 Aug 21
Penfolds honours their warranty. Two excellent roof repair men came out and fixed a number of split shakes and completed a full inspection. They went above and beyond. Very impressed with the work they did. They cared to really search for roof leaks. Much appreciated. Although they arrived later than expected and a phone call from the office would have been nice, now I know why, they do such a thorough job that they were delayed by their previous appointment.
15:17 09 Aug 21
First class. Yard left cleaner than when they arrived. Great communication. Small details - like closing awnings so they wouldn't get damaged, and extending them after they were finished. Everyone I deal with through the process polite and professional. *Many Thanks*
21:51 05 Apr 21
A crew stopped by after dealing with neighbors roof and offered to replace recalled flashing free of charge. I think that was outstanding service and professional attitude! Bravo!!
20:35 10 Mar 21
From start to finish the team was professional, honest and upfront about the work to be completed. They called to discuss any findings once the job had started before proceeding. They were fast and completed our roof in 3 days. I would highly recommend using Penfolds. Fair pricing and great warranty.
22:51 03 Feb 21
This company takes ZERO accountability for their negligence. They left the fence to my back alley wide open and, as a result, my bike was stolen while they have 4 workers on the job site, in broad daylight. Insult to injury. The following day that that they completed work on the house, they left the gate open TWICE before I went and yelled at them (this is after they were contacted TWICE by their own management). Then a worker took a piss next to my car in my driveway - I guess they weren't provided anywhere by the company to relieve themselves - and he felt this was appropriate. Then, when a "supervisor" came to check out how a theft would occur he a) did not understand the fundamentals of how locks work b) lied to try and make it seem as though there were many ways the theft could have occurred c) went out of his was not to engage with me d) did not have the decency or courage to call me directly and instead made the office administrator call (she was lovely). Their absolute lack of humanity, professionalism, and common sense led to a theft on my property under their watch, and days of frustration. This company is not reputable and takes no accountability for their mistakes.
20:58 11 Dec 20
High winds, heavy rains, and unwelcome water in our dining room. Called Penfolds Roofing Vancouver early Tuesday and was encouraged by receptionist Tumi's attentive care and responsiveness. Experienced and personable roofers Phil and Ian arrived next morning. They listened attentively, thoroughly inspected the leak area, attic and roof, and, in a few hours, scrupulously fixed the problem. We appreciate Penfold's employees in the office and on the roof; we applaud their prompt, efficient teamwork, industry and expertise. Thank you very much!
07:41 04 Nov 20
Value, Integrity, Professionalism. These are words that I thought I would never think of when it came to this industry, and yet here I am writing them due to the wonderful experience, that I had with the Penfolds family. I had become weary of trying to find a contractor that could assist me with my home roofing project. I had interviewed a number of roofing contractors prior to contacting Penfolds, and had become very uncomfortable with the vagueness of their approach, over pricing and lack of knowledge towards my general questions. With Penfolds, they had redefined what every homeowner wants to experience with a roofing company . This company exhibited true value in the quality and competitive pricing in the variety of their product line. Not only is their workmanship and products guaranteed with a transferable warranty if my home was sold, but they stand behind each home project with integrity. The company is well organized and had displayed professionalism at every level of the process I went through from initial interview, product review, quote, contract review, signing, pre inspection, starting my roof job, daily clean up, daily field supervisor inspection, final job review and closure. I had initially contacted their company online and was contacted within a few days by Chris McCready, Technical Advisor. He met with me promptly at my home, went over all of my roofing concerns and took the time to photograph and to document my home in detail. Chris was able to study my project and to recommend product options that suited my needs, for the specific area of the city that I live in of Coquitlam. What I found absolutely stunning about this company is the depth of what they can do for problem areas of my roof. I had explained to Chris that I had an overhang that was too short in the face of my home, and 3 other areas that had water overflow problems which damaged my sub fascia and face fascia. Chris has an intimate knowledge of roofing designs and explained to me their ability to correct problem areas of my roof as they have a professional carpenter team that works on site. No other company that I had interviewed had this kind of depth and was willing to address any of these roofing issues or to offer me options. Others were willing to let the problems continue as long as they got the roofing contract. The workmanship that I personally observed the carpenter(Thomas Klattenhoff), perform on my house was beyond breathtaking and best of all affordable. There are no words to describe the value, safety and peace of mind that has now been awarded to me. It took over a week to complete my roof and I had the pleasure of meeting and observing my team of 3 roofers go through their daily ritual of clearing the old tiles off my roof, preparing the roof and installing my Twin Ultra Rubberized Asphalt shingles. The crew was respectful to me, my home and showed great care in completing my roof project. (Ricky, Ryan, Joseph) They were very well experienced with this type of roof conversion from concrete tiles to asphalt shingles and coordinated the project daily with their field supervisor(Brian Sangster) and on site carpenter. From start to finish they were on time and on budget. They acted as a team and pulled together. Once the project was completed, Chris McCready, Technical Advisor and Brian Sangster, Field Supervisor, each took time to follow up with me on my project. They reviewed the roof in detail before final closure of the project. With Penfolds you are not just getting a roof, you are getting true value, overwhelming integrity and professional staff working on your roof project. Given that this is one of the most important home projects that I had to address, I am happy that I selected a company that had depth of knowledge, experienced staff and a family that stands by their name and workmanship. Thanks………..Michael
16:27 30 Sep 20
Had Penfolds install a steel seamed roof 7 years ago and then solar panels 4 years ago. Roof was installed on time, and on schedule. Solar panels took a while but definitely worth the wait. Both times the staff was very professional and kept me in the loop every step of the way. They also did an excellent job sizing my panels for my house. With a slight change to my habits, I have not paid the electric bill in the last 2 years. I would definitely install the panels and steel seamed roof again, if I had to do it again. (but hopefully not, since both are supposed to last quite long)
22:04 22 Aug 20
I have never written a review before but I have to take my hat off to Penfolds Roofing. They put a new roof on our home. Our home is a 3500 SF rancher. We bought it knowing there were issues with the roof and learned last winter it was worse than we anticipated. Parts of the roof are metal and parts are flat. There is an interior drainage system under the roof and lots of skylights. It was an extremely complicated roof to re-roof I am told and I believe it. There were crews of Penfolds guys here for 3 weeks doing the job in the height of their busy season. I was extremely impressed with Penfolds and in particular Jason Pistawka. I frankly think they may have under quoted the job given the unique nature of the roof and the complexity of it. They didn't complain. They stood by the deal and did an excellent job. They even added some improvements to the job for material costs only to avoid ponding on some areas of the flat roof. It looks fantastic and we feel great we can rest assured there will be no more leaks this winter over our kids' rooms. I was really concerned the mildew might form. I highly recommend this company to anyone considering a new roof and Jason Pistawka in particular. Jason organized all the crews, and skylight removal/install people. Jason was was extremely fair and upfront in all his dealings with me. Great company.
14:18 16 Jul 20
Being in the sales profession for over 25 years has afforded me the luxury of readily assessing people when meeting them in person. When I first met Jason, it was obvious that his integrity was only superseded by his customer centricity and fun demeanour. I had read up on and heard first hand from my neighbours what a great organization Penfolds is and Jason simply reinforced that with his awesome service, follow up and follow through. Their quality of workmanship is without question top shelf and their pricing fair. Great crew, great admin staff (Victoria is awesome) and great overall experience!
15:52 20 May 20
We had a raccoon damage our roof one evening. I called Penfolds the next morning and staff were extremely helpful and accommodating as it was forecast to rain that day. They fit in the work the same day, arrived promptly, repaired the damage and cleaned up. It doesn't even look like there was ever any damage. We used Penfolds 10 years ago to replace our roof and the quality of work and service has not changed in those 10 years.
00:47 08 Apr 20
Penfolds helped us out in a small problem 6 years ago. Others had failed. When we needed a new roof in January this year we received a personal visit from their rep who took us through all the details (cost, timing materials). The crew showed up on the first dry spell in February and had the whole project completed in 6 working days including our shed. One of their workers came on a Saturday and did a fantastic and creative job on that as well. We are very pleased also with the way the payments were handled. I would score 9 out of ten!
01:39 05 Apr 20
I can't say enough about how helpful the Penfolds staff have been! We recently discovered an access point for critters on our roof, and a call to Tumi in the repairs service centre quickly got us help. Within days she had arranged a service call, and Phil and his partner did a wonderful job solving our problem. Phil showed us the close-up pictures of the damaged section, explained how he would customize a repair, and got it done. He also identified a couple of other minor roof issues and had those repaired as well. And all of this under warranty, 9 years after the original installation! Thanks Penfolds!
02:33 31 Dec 19
Had a good Experience with Penfolds Roofing. They did a good quality job on time with no issues. They delivered the result they promised.
16:07 30 Dec 19
They executed the scope of work with high service standards and expert knowledge! Hats off to Mathew Barlett (Technical Advisor) and Cory (Installer) Cory was very knowledgeable helped explain roofing code for the air vents as well added assistants for access to AC contractor. Mathew provided great coordination and scheduling! Was most impressed that he even provided the names of the team that was going to be onsite. Great team to work and would recommend penfolds services again! Rhino
02:30 27 Dec 19
The fellows who came to do the job. introduced themselves, explained what they were going to do, asked me if I had any questions and generally made sure I understood what they would be doing. They also asked if I was going to be around in case they had any questions. They got all the equipment and supplies and let me know when they would be going for lunch. They kept me informed and encouraged me to ask them anytime I didn't understand anything, They were there for 3 days and tided up the whole area each night. I would highly recommended this company and know you would not be disappointed. When they were finished they told me if there were any concerns, to phone them immediately. They were the best.
21:54 06 Dec 19
Penfolds replaced the roofs of our 63 townhouse complex in 2008. This was after extensive research and interviews with other stratas who had already replaced their roofs in our area, Penfold's won our confidence and the job. They were so great to work with and their team was courteous and professional in every way. They've stood behind their products and workmanship. We've only had one issue pop up with a faulty vent cap and Tumi and Ron in the office were quick to send a team at no charge. Their technicians Ian and Phil went above and beyond fixing the little problem and making sure the rest of the roof was issue free. I recommend Penfolds and these 4 individuals for maintaining integrity in their company's promise to stand by their work. As a follow up a year later they are still standing by their word and no hassle fix to replace any reoccurring issue with this vent cap product.
04:38 05 Dec 19
I was very happy with Penfolds’ service. The crew completed the replacement of our roof in 2 days. I was satisfied with the work done. I referred Penfolds to a family member and they also did a great job on their roof replacement.
04:50 13 Oct 19
We had solar panels installed it took a long time but it was worth the wait. I cannot tell you how much our hydro bill will go down yet as it is too early. I will give another review in a years time. So far we are still getting used to logging in and checking what are solar panels are doing, on sunny days everyones happy! Thanks Penfolds for your proffessionalism
20:19 22 Sep 19
Penfolds is everything they advertise....excellent from start to finish. Adam and Brian were up-front and helpful about everything. The roofing crew did a professional job and were very good with the clean up afterwards. We are extremely pleased with Penfolds, and would recommend them without reservation.
21:51 08 Sep 19
I would not recommend Penfolds roofing. They will be redoing my roof for the third time this year. When I brought up issues, I was lied to and told parts of my roof were installed correctly. I brought in a roof inspector to prove that my roof and aspects of my roof were installed wrong. After their second try of redoing my roof, the inspector once again proved it was installed wrong. Even with the report, Penfolds said that the roof was fine and that they wouldn’t replace it again. They damaged my house, and left a mess all around it, twice. I have had to take Penfolds for to court now. They have tried to bully me, they have mocked me, they have caused a great deal of stress. Do not use them, unless you plan on having someone supervise them through your the process. If you have used them, get your roof inspected, because they may say it’s right, but it might not be. Worst company
17:41 11 Aug 19
I chose Penfold's ziplok metal roof recommended by a friend. They were able to schedule me earlier than my initial appointment. It's been more than a year, and so far is pretty good. I recommend the metal roof with lifetime warranty to not have to worry about another roof replacement again.
15:17 22 Jul 19
They have a long wait list but it was worth it. They did good work on the roof and good customer service. They even fixed our leaky roof way before the scheduled work date.
21:43 11 Jul 19
Huge thumbs down to these guys. Can’t comment on the quality of their work but they damaged cable and internet lines to multiple units in my building. That leaves us without a connection indefinitely until they can work on a fix with Shaw which will involve dismantling a lot of the work that they have done. Absolutely stunned that a professional roofing company with such great reviews can be so careless as to cut utility lines and cover them up. I have been without internet and cable for 4 days and I am fed up!
10:29 21 May 19
. excellent's: + Technical Advisor's great attention to details uncovered potential & hidden problems, and responded during on & off office hours. + Roofers crews worked from 8~8, job done in 3~4 days with expert craftsmanship & workmanship. + Supervisor's on site professional pre- & post- inspections & advices uncovered previous improper installation problems by other contractors. . extra's: + much effort to avoid unnecessary costs on parts & labours. + more touch up & paint for great looking. . every penny well worth it. . i cannot find anything for complaint. . 5/5 on Google, 10/10 on homestars for all the works well done. please keep on the great work. congratulations.
01:33 17 May 19
We did our roof last year with Penfolds after our neighbours suggested the company. I start with the fact that our previous roof guaranteed 25 years was leaking big time after 15 and we needed to also replace some of the plywood. Penfolds manager did an estimate and was really pretty much correct. The job was completed efficiently and a year later no problems and it rained a lot. Our manager was Andrew Cameron. I wanted to thank Andrew Cameron specifically for always being there when I had questions. Maybe I had too many, I don't know, but I felt he was very responsive and always very informative. Thank you!
22:04 16 Apr 19
Penfolds Roofing helped us with our home roof replacement after another roofing companies crew accidently came to our house last summer and started to remove our cedar shake roof by mistake - the final resolution was to authorize Penfolds Roofing to come in a replace our entire roof. The Penfolds crew was very efficient, cleaned up each day and even worked a Saturday to keep to the schedule. We chose Penfolds Roofing as they are and have always been the "Go To" standard for roofing contractors - and we would recommend them for both the residential and commercial operations.
18:28 08 Feb 19
Jason, Michael, Randy and Jessie were all wonderful to work with. I would recommend Penfolds to my friends and neighbours.
06:35 30 Jan 19
We had our roof re-shingled back in November 2018. Right in the middle of a massive storm front that week. I was getting a little nervous as to when work was about to begin. The field supervisor had told me they would start that week and they picked precisely the one day it didn't rain. They literally started, finished and cleaned up all in one day under complete dry conditions. I was extremely impressed with their professionalism and expertise starting from the technical advisor, field supervisor to the crew themselves. They are a little more on the pricier side, but hey, you get what you pay for. If I were to do it all over again, I wouldn't hesitate. Highly recommended.
Davin_breen@hotmail.com Davin Breen
02:25 30 Jan 19
Penfolds surpassed our expectations for a great service and product experience. When our shingle roof started leaking we looked into a few options and decided on going with a metal roof. While we were away on vacation the installers came by and completed the roof, it was like returning to a new home. Our neighbours informed us of the progress and told us they were impressed at how quickly and efficiently it was done. We have had the roof for a few months now and have not needed any service calls despite all the constant rain. We are happy with the new look of our home and our neighbours have all given compliments in passing.
14:23 26 Jun 18
“Every person we dealt with at Penfolds was professional, courteous, friendly and helpful. We are so glad we chose Penfolds for our new roof. From our first meeting with Sean Crowther our technical advisor we knew Penfolds was the company we wanted to go with. Everything was explained to us regarding the different types of shakes we could choose, Sean even had the shakes with him so we could see the differences. We felt very comfortable dealing with everyone at Penfolds and the actual crew who installed our roof was incredible and did an amazing job. You could certainly tell Rey and his crew take great pride in the product they produce. Our roof is a work of art and we love it. A new cedar roof is a big investment and it was so nice to have such capable people to deal with. We did not have any problems whatsoever during the project. The roof was started promptly on the day we were told it would be and was even finished a day early after a few very long days. Our yard was cleaned up and there was no debris left laying around. It was spotless. I would highly recommend Penfolds to anyone that is in need of a new roof because in my opinion our roof looks far superior to the other cedar roofs being installed in our area.
18:57 26 Mar 18
Stefan H and crew are a brilliant example of excellent business practices that`s a win-win for customer and contractor. They are amazingly professional, accomodating, polite, worked extremely patiently with all our residents the last 3 months, THANK YOU! 5/5 Head office crew could be better with returning messages, answering emails, being organized with personnel and quotes. 3/5 Definitely recommend Penfolds if you have a serious roofing job. (And I`m not easily impressed.)
21:41 26 Nov 17
We are a townhouse Strata complex which required several quotes for the new roof. Years of experience and good reviews had the Council choose Penfolds. It was a large project of 6 separate buildings, with many owners, but Penfolds did a great job. Thanks to Jonathan for managing the project and dealing quickly and effectively with any issues that arose. Months later during a heavy storm, a small leak appeared, but Penfolds was there in under 2 hours to deal with the leak around a vent. Excellent customer service!!
14:24 09 Nov 17
Penfolds Roofing was recommended by my realtor. I hesitated at first after receiving their quote and the others'. There was doubt during the long waiting time. However, all these passed quickly because their quality work and professionalism dismissed all my worries. Every time I pass by the other roofing projects, I keep on comparing and I know I made a right choice. Thank you, Penfolds.
00:30 08 Nov 17
The folks from Penfolds including Chris McCready and Adrian (the foreman) were incredibly polite, professional and eager to please - they finished ahead of schedule, on budget and even blew all of the leaves off of my patio. I would heartily recommend Penfolds to anyone that needs to replace their roof.
04:42 23 Oct 17
After torrential October rains, a bad leak started draining directly into my son's bedroom from somewhere on the rooftop deck. Desperate to have someone come out to take a look asap, Chris squeezed in a visit to our house the same day I called in. It took him all of 10 minutes to figure out where the water was coming in--through a hole near where the shingles cut into the deck railing. He suggested we fill the hole with foam spray (which I rushed out to buy at Home Depot) and low and behold no more leak! We are so thankful not only that Penfold's having a receptionist there to answer calls right away (no leaving messages and waiting for call-backs) and even more for Chris' same-day help. He was professional, courteous and really knew stuff. We are so happy and relieved to know the water is no longer coming in. Thank you Chris!
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